Provide Assistance

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Our Approach 

Apart from our comprehensive technical ability, a key part of our approach is to Listen.

Often, it is understanding what is NOT said that can lead to the correct solution, or a better way to achieve what you want.

Having listened, we then go about meeting your need, all the while showing you what the causes are, and how you might avoid or deal with them in the future.[/vc_column_text][vc_column_text]

How do you engage with us?

[/vc_column_text][vc_empty_space height=”20px”][vc_tta_tour active_section=”1″ pagination_style=”flat-rounded”][vc_tta_section title=”Free Call” tab_id=”1481182138847-4a95f1e1-07b0″][vc_column_text]Book a 10 minute free call for some advice and guidance.

As a result of that chat, you may choose to engage us for a home visit or remote connection to provide assistance, however there is an hourly rate that applies.

Check out our Pricing or Book a Free Call now.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Home Visit” tab_id=”1481182138882-c7f22564-f25c”][vc_column_text]Book a Home visit if there is a requirement for hands-on activity. We will determine the need for this in our initial phone chat.

Thankfully, most issues can be resolved within the paid first hour. Additional work will be undertaken as agreed by you – we take a “sensible” approach to this.

The goal is making sure you are a happy little vegemite when we leave 😉

Check out our Pricing or Book a Home Visit now.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Remote Connection to your Computer” tab_id=”1481182186416-2cf4016a-1aa1″][vc_column_text]Book a Remote Connection if your need relates to a computer issue that can be resolved with some “remote keyboard work” by our technician.

We ensure you follow what we are doing, and provide consent at various stages of the process. You can always terminate the session at any stage.

All communications are over a secure encrypted link.

Thankfully, most issues can be resolved within the paid first hour. Additional work will be undertaken as agreed by you – we take a “sensible” approach to this.

Check out our Pricing or Book a Remote Session now.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Drop off / Pickup” tab_id=”1590533008346-2e2b64db-b4ed”][vc_column_text]For work that takes considerable time, it is best to drop off your computer to the workshop, and pick up when completed.

Please Contact Us to find out required details.[/vc_column_text][/vc_tta_section][/vc_tta_tour][/vc_column][/vc_row]